🔒 Privacy Policy

🔰 Introduction

XilyorPOS ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Point of Sale (POS) system, license server, and related services.

📊 Information We Collect

🔹 Information You Provide

• Account Information: Username, password, email address, and full name for system access
• Business Information: Customer details, license information, and venue data
• Transaction Data: Order information, payment details, and sales records
• Support Communications: Messages and inquiries sent to our support team

🔹 Automatically Collected Information

• Device Information: Device ID, IP address, operating system, and software version
• Usage Data: Login times, feature usage, and system interactions
• Performance Data: Error logs, system performance metrics, and diagnostic information
• License Data: License validation requests, activation status, and device registrations

🎯 How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: Operating and maintaining the POS system and license server
• License Management: Validating licenses, managing device registrations, and enforcing usage limits
• Security: Protecting against unauthorized access, fraud prevention, and system security
• Support: Providing technical support and troubleshooting assistance
• Improvements: Analyzing usage patterns to improve our services and develop new features
• Compliance: Meeting legal obligations and regulatory requirements

🔐 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 🔒 Encryption of sensitive data in transit and at rest
• 🛡️ Regular security assessments and vulnerability testing
• 🔑 Strong authentication and access controls
• 📋 Regular security training for our personnel
• 🚨 Incident response procedures and monitoring systems

📤 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share specific information
• Service Providers: With trusted third-party vendors who assist in operating our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users

🕒 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Data: Retained while your account is active and for 3 years after closure
• Transaction Records: Maintained for 7 years for tax and regulatory compliance
• Support Communications: Kept for 2 years to ensure service continuity
• System Logs: Retained for 90 days for security and performance monitoring

👤 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing of your information
• Restriction: Request limitation of how we process your information

🍪 Cookies and Tracking

Our web-based interfaces may use cookies and similar tracking technologies to enhance your experience. These technologies help us remember your preferences, maintain your session, and analyze usage patterns. You can control cookie settings through your browser preferences.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

🌍 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

👶 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.